Frequently Asked Questions
Can I get a refund if I'm unhappy with my purchase?
Unfortunately, coaching sessions are NOT refundable. Because we take the in-take process very seriously, we want to make sure that the program is the right for you before you make any payment.
All purchased coaching sessions must be used within a certain time after purchase: booking must happen during the introductory call. We can’t guarantee last-minute changes due to other customers reservations. In exceptional cases only, and upon availability, a booking can be postponed to a later, or earlier date/time.
Booking your sessions in a coherent way is essential to give consistency to your coaching journey. If you purchase a bundle of four 1:1 Coaching sessions, you need to book your sessions within 4 calendar months. For ex. You can book a session per calendar week or per month.
If you purchase a bundle of 5-Days Coaching, you need to book your days within 5 calendar months. For ex. You can book a session per month.
If you purchase a bundle of 10-Days Coaching, you need to book your days within 10 calendar months. For ex. You can book a session per month.
Prices for a 1- Day or 5-10 Days onsite sessions, don’t include travel & accommodation costs.
How do I schedule my appointment?
After you fill and send over your Inquiry form, you'll receive an email with further instructions on how to book a time for your appointment. Appointments take place online, via Cisco-Webex or Zoom during the following hours:
Monday - Friday:
10:00 am-12:00 am (UK time)
14:00 pm -19:00 pm (UK time)
10:00 am-12:00 am (UK time)
The first call lasts 15 mins and it is important to assess if the coaching program is a good fit for your needs. If you are committed to work toward your objectives, we will fix a regular schedule for your weekly calls and you will receive the link where to make your payments. You can book one session at the time or a bundle of 4 sessions.
Before your first coaching session, you will need to reflect on your goals, expectations and current skills, by completing your:
SWOT Analysis template
SMART Goals template
Skills Self-assessment & Learning Objectives template
During the first session, we will discuss your goals, skills, strengths and weaknesses, in order to define a longer-term strategy, while focusing on the actions you need to take to overcome the present obstacles.
Can I purchase coaching more than once?
Absolutely! If you find yourself in need of coaching more than once, simply purchase the coaching session again.You can visit the Coaching page to learn more about 1:1 sessions.
If you are a first time customer, please fill our Inquiry Form, or the above First-time customer Intake Form, so we can learn more about your needs and set-up our introductory 15 mins call.
If you are a returning customer, you can directly book your session on our calendar here.
You will receive a link to the purchase check-out page along with the booking confirmation.